FAQ
Penny auctions
- How do I participate in the auctions?
- How much does a bid cost?
- How do I buy bids?
- Can I take back a bid?
- Can I exchange my bids into cash?
- What are autobids?
- What is the BID IT!-function?
- What does it mean when it says "BEGINNER" on an auction?
- How many auctions can I win per week?
- What are the different product classes?
- How long does an auction last?
- Is the time shown by auction clocks correct?
- Why does it sometimes say "LOADING" or "PROCESSING" when the time runs out on an auction?
- What is wrong if the auction clocks freeze or get stuck on "LOADING" or "PROCESSING"?
The concept
- Is Bidit.eu legal?
- Can I sell my own products at Bidit.eu?
My Account
- I can not log in. What could be wrong?
- Is there any way I can see my bidding history?
- How do I update my registered information?
User classes
- What are the different user classes at Bidit.eu?
- How do I upgrade my user class?
- How long do I keep my user class?
- How do I stop my subscription?
- Can I still participate in the auctions without a subscription?
- How do I re-subscribe if I have stopped my subscription?
Finished auctions
- What do I do when I win an auction?
- Are the products you offer used?
- Do I have to pay shipping for my won product?
- How long will it take before I receive my item?
Payment
- How do I pay for bids or products?
Addiction
- What is Bidit.eu's policy to prevent addiction to the service?
Penny auctions
- How do I participate in the auctions?
To participate in the auctions you need to buy a bid package, or use the free bids received during registration or through our various promotions. As long as you have sufficient bids in your balance, you can click the “BID”-button to place your bid on an auction.
- How much does a bid cost?
A bid costs 20p - 80p. Bids are sold in packages of various sizes. You can find an overview of the different packages in the sidebar and on the "Buy Bids"-page. Bidit.eu also has various campaigns and promotions where you can get discounted or free bids.
- How do I buy bids?
You can easily buy bids by pressing one of the featured bid packages in the sidebar after you log in. Here you will also find a button to the "Buy Bids"-page, where all of our bid packages are available.
- Can I take back a bid?
No. A bid that has been placed has already been processed by the system, and therefore can not be returned to your balance.
- Can I exchange my bids into cash?
No. Purchased bids can only be used at Bidit.eu and our partner sites.
- What are autobids?
Autobids is a function that automatically places a bid for you if the auction is about to finish without you leading the auction. Choose the number of bids you want to reserve for the auction, and Bidit.eu will automatically place them for you if the time is about to run out. This way you can win auctions even when you are away from home!
- What is the BID IT!-function?
The BID IT!-function sets the auction time to at least half of the ordinary. This increases your winning chances, as the time is more likely to run out before anyone bidding over you. The BID IT!-function is reserved to Gold Users of Bidit.eu.
- What does it mean when it says "BEGINNER" on an auction?
Auctions marked with “BEGINNER” are only open to new users of Bidit.eu. Win your first auction now!
- How many auctions can I win per week?
To make sure that all our users get the chance to make a bargain at Bidit.eu, there is a limit of 3 won auctions per week (except bid package auctions). We hope you’ll enjoy your won products and welcome you back for new bargains next week!
- What are the different product classes?
The products that are auctioned are divided into four classes according to the item's popularity and retail value. Placing a bid costs 1 bid on a Product Class 1 auction, 2 bids on a Product Class 2 auction, 3 bids on a Product Class 3 auction and 4 bids on a Product Class 4 auction.
- How long does an auction last?
Our auctions last until the auction time runs out without any new bids being placed. Some auctions end after only one bid, while others may last a bit longer.
- Is the time shown by auction clocks correct?
Our auction timers are as precise as possible. However, sometimes circumstances beyond our control, such as your internet connection, network traffic, hardware, software etc. can cause small delays that can affect the display of our timers.
- Why does it sometimes say "LOADING" or "PROCESSING" when the time runs out on an auction?
Because of circumstances such as your internet connection, network traffic, hardware, software etc., it may take up to a second before your bid is registered on our server. When the timer has the status "PROCESSING", this is because the server looks for bids that were placed in the last hundreds of a second before the time expired. If such a bid is found, the countdown will restart. If not, the auction ends, and the user who made the last bid wins the auction.
- What is wrong if the auction clocks freeze or get stuck on "LOADING" or "PROCESSING"?
If the auction clocks freeze or stay long on "LOADING” or "PROCESSING", this may be because you have lost the connection to our server. Try to press "Refresh" in your internet browser in order to establish connection with the server again. If this doesn´t work, please notify us at support-uk@bidit.eu.
The concept
- Is Bidit.eu legal?
Yes. Bidit.eu is a completely legal online auction, as the user with the final and highest bid wins the auction and gets to buy the product for the price he bid.
- Can I sell my own products at Bidit.eu?
No, unfortunately that is not possible at this time.
My Account
- I can not log in. What could be wrong?
Are you sure you entered the correct username or password? If you do not remember your username or password, click the “Forgotten username/password?”-link, and we will send you a link to reset your password to your registered email address. If you are certain that you are using the correct username and password, make sure you have installed and activated the latest version of JavaScript and Flash. Should you still have problems logging in, please contact support-uk@bidit.eu and we will help you!
- Is there any way I can see my bidding history?
Yes. Go to the "Bid history"-section of "My Bidit" for a complete list of all the bids you have purchased and placed.
- How do I update my registered information?
You can easily update your registered information from the "My Bidit"-section.
User classes
- What are the different user classes at Bidit.eu?
Bidit.eu currently offers two different user classes: Standard User and Gold User.
Standard User Membership has no membership fee and includes basic access to the service.
The Gold User Membership is a card subscription that only costs £8 per 10 days and gives the you access to the following benefits:
- 10% discount on all regular bid packages
- Access to the special "BID IT!"-function that sets the auction time to at least half
- Access to exciting Gold User auctions
- Unique Gold User icon
- Exclusive Winner’s Guide access that will help you win even more auctions!
- How do I upgrade my user class?
You can easily upgrade your user class by clicking the “Upgrade my user class”-link in the sidebar after login.
- How long do I keep my user class?
You keep your user class and benefits as long as your subscription is active.
- How do I stop my subscription?
You can manage your subscription from the "My Bidit"-section, or by contacting our customer support at support-uk@bidit.eu.
- Can I still participate in the auctions without a subscription?
Yes, of course. But your user class will be Standard User and you will not have all the great benefits and increased winning chances included in the Gold User class.
- How do I re-subscribe if I have stopped my subscription?
Just click the "Upgrade User Class"-link in the sidebar after login, choose your desired user class and start enjoying the benefits of your new user class immediately!
Finished auctions
- What do I do when I win an auction?
All you need to do is go to the "Won auctions"-section of "My Bidit" and pay the auction price and shipping for your product.The item will then be sent to your registered address as soon as possible, therefore it is very important that your registered information is correct. Customer service will contact you within 24 hours on your registered e-mail or phone if there was any problems that may have affected the auction.
- Are the products you offer used?
No. All our products are new, high quality products from well known brand suppliers.
- Do I have to pay shipping for my won product?
Yes. Shipping costs may vary depending on the weight and size of your won product. The shipping cost is displayed in the auction information and also when paying for the product.
- How long will it take before I receive my item?
All products are sent as soon as possible. Normal delivery time is approximately 3 to 5 weeks.
Payment
- How do I pay for bids or products?
You can pay for your bids and won products directly with all major credit cards, or you can use your PayPal-account if you have one. All transactions are encrypted and fraud protected to ensure you a safe and exciting bidding experience!
Addiction
- What is Bidit.eu's policy to prevent addiction to the service?
Bidit.eu takes addiction very seriously. All user activity is monitored, and we will contact users that are considered to have an irresponsible or unhealthy usage of the service. We also reserve the right to deactivate users who are unable to control their bidding expenses.
